Scope and acceptance
These terms of service (“the Terms”) govern the use of the Mosaique platform, namely the application available at mosaique.co, operated by Enigmatic SA, Rue de la Gare 13, 2074 Marin-Epagnier, Switzerland (UID: CHE-161.652.557).
The Terms are accepted upon account creation. Use of the platform implies their acceptance without reservation.
The platform is intended exclusively for professional use. It is not offered to consumers acting for private purposes.
The legal notice and the privacy policy published on this website complement these Terms.
Definitions
Platform: the Mosaique application available at mosaique.co, its interfaces, its modules, and the associated services.
Customer: the legal entity or sole proprietorship that subscribes to the platform.
User: any natural person who accesses the platform through an access granted by the Customer.
Content: any text, image, video, audio, metadata, or other editorial element stored, created, or processed by the Customer or its Users in the platform.
Connected account: an account on a third-party platform, in particular a social media platform, that the Customer links to Mosaique in order to publish its Content there.
Account
The Customer provides accurate, complete, and current information when creating its account and keeps it up to date for the entire duration of the subscription.
The Customer is responsible for its Users and for the actions carried out through their access.
Access credentials are personal and confidential. The Customer and its Users take the necessary measures to preserve their confidentiality and inform Enigmatic SA without delay of any unauthorized use of which they become aware.
Services
The platform allows content and media to be created, organized, and stored, to be approved by the designated people, to be scheduled for distribution, and to be published on the Customer’s channels, including through connected accounts.
The scope of the services, the volumes, and the options subscribed to result from the applicable offer or order.
Enigmatic SA may evolve the platform’s features in order to improve it or to take account of technical and regulatory developments. Material changes are announced to the Customer with reasonable notice.
Customer content
The Customer retains all rights to its Content. These Terms do not transfer any intellectual property rights to Enigmatic SA.
The Customer grants Enigmatic SA a limited, non-exclusive, royalty-free licence, for the duration of the subscription, to host, store, reproduce, process, and transmit its Content solely to the extent necessary to provide the service, including transmitting it to third-party platforms on the Customer’s instruction.
The Customer is solely responsible for its Content, in particular for its lawfulness, for holding the necessary rights, and for respecting the rights of third parties in the content it publishes.
Acceptable use
The Customer and its Users undertake not to store or publish, by means of the platform:
content that is unlawful under applicable law, in particular child sexual abuse material, terrorist content, and incitement to violence;
content that infringes the rights of third parties, in particular intellectual property rights, privacy, and personality rights;
malware, phishing content, and fraudulent content;
spam, bulk publishing of unsolicited messages, and the creation of artificial engagement, through the platform as well as through its integrations.
Content published by means of a Connected account must additionally comply with the content policies of the target platform.
Any attempt to circumvent technical limits, to reverse engineer, or to make unintended automated use of the platform is prohibited.
In the event of a violation, Enigmatic SA may remove the content concerned and suspend the accounts involved. Enigmatic SA assumes no general obligation to monitor Customer content.
Third-party platform integrations
Connecting a third-party platform account is optional and under the Customer’s control. It is carried out by means of an OAuth authorization granted by the User.
The use of each integration is additionally subject to the respective platform’s own terms. The Customer and its Users undertake to comply with those terms.
Enigmatic SA is not responsible for decisions taken by the third-party platform operator, in particular changes to or interruptions of its application programming interfaces (APIs), account suspensions, or content removals.
The Customer can disconnect a connected account at any time from the platform. Disconnection stops the publications scheduled to that account and deletes the corresponding access tokens and metadata, as set out in the privacy policy. Content already published on the third-party platform stays online there: removing it is done from the account concerned.
The specific terms applicable to each platform are set out below.
LinkedIn integration
The LinkedIn integration makes it possible to publish the Customer’s Content on the User’s member profile or on the organization pages that the User administers.
Its use is subject to the LinkedIn User Agreement: https://www.linkedin.com/legal/user-agreement
The Customer ensures that it holds the authorizations required to publish on behalf of the organizations concerned.
Fees
Access to the platform is subject to a subscription, the price, frequency, and scope of which result from the applicable offer or order.
Prices are stated excluding tax. Value added tax and any other applicable taxes or levies are invoiced in addition.
Intellectual property
The platform, its software, its interfaces, its documentation, and its graphic elements remain the property of Enigmatic SA.
The subscription grants the Customer a limited, non-exclusive, and non-transferable right to use the platform for the duration of the contract, to the exclusion of any other right.
Any reproduction, modification, distribution, or use beyond the limits of copyright law requires prior written consent from Enigmatic SA.
Data protection
The processing of personal data in connection with the platform is described in the privacy policy published on this website: https://about.mosaique.co/en/privacy-policy
Data is processed in accordance with the Swiss Federal Act on Data Protection (nFADP). Enigmatic SA is the data controller within the meaning of that act.
Warranty and liability
Enigmatic SA provides its services with the required professional care and implements the customary technical and organizational measures to ensure the availability and security of the platform.
The platform is provided without warranty of uninterrupted availability or freedom from errors. Interruptions may result in particular from maintenance, technical incidents, or events attributable to third parties.
The liability of Enigmatic SA is limited to direct damages and capped at the amount of the subscription fees actually paid by the Customer during the twelve months preceding the damaging event.
Liability for indirect damages, in particular loss of profit, loss of data, or reputational harm, is excluded within the limits permitted by law.
The above limitations do not apply in the event of gross negligence or intent, nor in the other cases where the law excludes a limitation of liability.
Term and termination
The subscription is concluded for the term stated in the applicable offer or order and renews in accordance with the conditions set out therein.
Either party may terminate the contract with immediate effect where the other party materially breaches these Terms and does not remedy the breach within thirty days of a written formal notice.
At the end of the contract, the Customer has thirty days to export its Content. After that period, its Content and data are deleted from the platform, subject to statutory retention periods.
Changes to these terms
Enigmatic SA may amend these Terms, in particular to take account of developments in the platform or in the legal framework. Changes are announced to the Customer in advance.
Continued use of the platform after the changes take effect constitutes acceptance of them.
Version of 19 August 2026.
Applicable law and jurisdiction
Swiss law applies exclusively.
The legal venue is Marin-Epagnier, canton of Neuchâtel, Switzerland.
